Automations
Automations
The phone gets answered even when you can’t.
Missed-call text-back, an AI assistant on WhatsApp that gathers the job and the photos, a hand-off to you to price, and a booking once the customer says yes. Then a Google review request after the job. Running today for LMB Plumbing & Heating, Renovolt Electrical and TLB Plumbing & Heating. The conversation shown is a reconstruction of the real message flow with the customer’s details changed.
Do the maths
Every slider is an assumption you can change. The starting values come from Moneypenny’s UK study on voicemail and from what we see on clients’ phones.
The four parts
Four automations, one phone, one diary.
Each one runs on its own or with the others. Every conversation below is a real client flow, reconstructed with the customer’s details changed. Tap through for the full page on each.
Missed-call text-back
A call you cannot take gets a text from you in seconds, in your name. The conversation starts before they ring the next name on Google. Renovolt Electrical, LMB and TLB run it today.
AI appointment booking
Takes the job in plain questions. Set-price work like LMB’s £84 boiler service books straight into the diary. Priced work gets the photos, goes to you to price, then books once the customer says yes.
Google review requests
After every finished job, a request from you with your Google link. One reminder, then it stops. Same link for everyone, no filtering, STOP honoured. LMB sits at 213 reviews at 5.0.
Lost-lead nurture
Quotes that went quiet get one plain follow-up and one more, then it stops. Customers with a boiler service or certificate due get a reminder a month before. The easiest jobs in the business.
Before anything goes live
The safety gate, on every one of them.
This is the part that takes the time and the part that makes it safe to put your name on.
Phone book tagged
Family, friends, suppliers and the accountant tagged and set to do-not-disturb on every channel before anything is switched on. It cannot text your mum.
Inbound only
Text-back fires on calls you missed, never on calls you made. Every send is checked against that rule.
Your wording, read by you
Every message in every automation is written with you and approved by you before it goes live. Nothing generic goes out under your name.
STOP means stop
A STOP on any channel stops every automation for that contact, for good. Logged, honoured, never overridden.
Capped and daytime
Nobody gets more than the set number of messages, and nothing goes out at night unless you have chosen an out-of-hours version.
Test run first
Every flow is run against your own phone before a customer sees it. Then it is switched on one at a time, text-back first.
What's included
The five parts, in detail.
Want this on your phone?
Is it for you?
Who it suits.
What's in it
Four things, one system.
Related
Got questions